Case Studies

The fleet at Creative MultiCare supports carpet cleaning, resurfacing and plumbing across apartment communities throughout Georgia and Florida. Fleet Manager David Bernier oversees a team of six technicians to ensure fleet readiness every day of the year.

Life Before Fleetio + Car IQ

Creative MultiCare relied on a patchwork of multiple software systems — fleet records, parts, inspections, fuel management — which became cumbersome as the fleet grew.

• Fragmented maintenance: Without a central repository, vehicle histories, repairs and parts usage were inconsistently recorded.
• Chaotic fuel management: Physical gas cards were often misplaced, unreturned and active long after employees had left, creating manual headaches.
• Labor-intensive coordination: Multiple systems required extra staff time simply to reconcile data across platforms, making daily operations inefficient.

If we don't stay organized, if we don't stay on top of the services, we don't know when services are coming in… we'd have to wash our hands and call it quits. So yes, Fleetio is definitely one of our major tools. I think probably one the best tools that we have.” Randy Smith, Fleet Maintenance Manager

Life With Fleetio + Car IQ

Creative MultiCare simplified their fleet operations by embracing two integrated solutions: Fleetio for maintenance and parts, and Car IQ for fuel management.

Centralized Maintenance & Inventory

Fleetio became the one-stop solution for work orders, vehicle history and parts inventory. Its mobile-friendly approach empowered technicians to start jobs, log parts, clock in/out and track service all from their devices.

• Barcoded inventory management eliminated end-of-year discrepancies.
• Proactive alerts (oil changes, inspections, mileage intervals) improved scheduling and reduced emergency repairs.
• Shared visibility across locations facilitated onboarding of newly acquired fleets.

With Fleetio, having it all in one system, a technician's able to start a job, log into a job, scan the barcodes on the parts that he's using for the job and for those to automatically be taken out of inventory.” David Bernier, Fleet Manager

Efficient Fuel Management

Car IQ digitized operations by linking fuel transactions to GPS data and instant validation.

• Digital cards issued via the app, with tap-to-pay, eliminated lost or unreturned physical cards.
• Real-time fuel purchase visibility flagged anomalies quickly, saving thousands annually.
• Seamless integration with Fleetio pulled fuel data into maintenance reports for total cost analysis. “Physical cards have been the industry standard forever… Putting them onto a phone app and having them use tap to pay was the biggest apprehension, but once we got it and we started working with it, it's been a smooth process all the way through.” - David Bernier, Fleet Manager

Integrated Reporting & Scalability

Digitally consolidated data enables fleet-wide insights, from cost per mile to retirement timing.

• Fleet managers can review fueling and maintenance together, identifying cost outliers and planning vehicle replacement.
• As the fleet grows through acquisitions, the tools scale easily. New locations are onboarded into Fleetio and Car IQ, providing consistent support and visibility.

Before CAR IQ and before Fleetio, using a bunch of different software packages was… Overwhelming. It was laborous. There was a lot of labor involved with just managing software and programs that, with a simplified solution that took all, that took a lot of that labor out of play.” David Bernier, Fleet Manager

Impact & Results

Improved Productivity & Organization

• Work order efficiency increased dramatically — technicians now manage jobs end-to-end on mobile.
• Parts inventory accuracy prevents overstocking and shortages, ensuring faster turnarounds. Consolidation into a single maintenance platform removed countless hours of paperwork and reconciliation.

Significant Cost Savings

• Digital fuel tracking and GPS validation recovered thousands in avoidable expenditures.
• Barcode parts tracking eliminated year-end mismatches and ensures accurate reordering.
• Total cost-of-ownership visibility enables data-driven replacement of aging assets before high maintenance costs hit.

Enhanced Operational Readiness

• PM schedules (oil changes, safety inspections) are automatically triggered, reducing downtime and improving reliability.
• Fleet responsiveness, especially during emergency service, remains high thanks to proactive maintenance.
• Technicians know exactly where they stand in the service queue, minimizing idle time and optimizing shop flow.